How Can We Help You?

Get the support you need for Revalue. We're here to help you discover the hidden value in your thrift finds.

Contact Our Support Team

Need help? We're here for you. Send us a message and we'll get back to you as soon as possible.

Email Support

Send us an email and we'll respond within 24 hours

getrevalue@gmail.com

Response Time

We typically respond to support requests within:

  • General inquiries: 24 hours
  • Technical issues: 48 hours
  • Account problems: 12 hours

Frequently Asked Questions

Find quick answers to common questions about Revalue

How accurate are the price estimates?

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Our AI-powered pricing engine analyzes millions of data points from recent sales, market trends, and item conditions to provide highly accurate estimates. While prices can vary based on location and specific condition, our estimates are typically within 10-15% of actual market value.

What types of items can Revalue identify?

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Revalue can identify and price a wide range of items including clothing, electronics, furniture, collectibles, books, home goods, and more. Our database covers thousands of brands and categories commonly found in thrift stores and secondhand markets.

How many scans do I get with the free version?

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The free version includes 5 scans per day, which is perfect for casual thrifters. If you need more scans, you can upgrade to our premium plan for 100 scans daily plus additional features like detailed market analysis and authenticity checks.

Is my data secure and private?

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Yes, we take privacy seriously. Your photos are processed securely and are not stored on our servers after analysis. We only collect anonymous usage data to improve our service. Read our Privacy Policy for complete details.

Can I use Revalue offline?

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Revalue requires an internet connection to access our pricing database and AI analysis. However, you can save items to your favorites list and view them offline later.

How do I cancel my subscription?

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You can cancel your subscription anytime through your Apple App Store account settings. Go to Settings > Apple ID > Subscriptions > Revalue and select Cancel. Your premium features will remain active until the end of your billing period.

What if I'm not satisfied with the app?

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We offer a satisfaction guarantee. If you're not happy with your premium subscription, contact us within 7 days of purchase and we'll help resolve any issues or process a refund through Apple's standard refund process.

Additional Resources

More ways to get help and stay informed

User Guide

Learn how to get the most out of Revalue with our comprehensive user guide

Request Guide

Live Chat

Get instant help during business hours (Mon-Fri, 9AM-5PM EST)

Start Chat

Status Page

Check the current status of Revalue services and any ongoing issues

Check Status